Shipping & Delivery

Shipping and Delivery

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For simple flat rate shipping: We never charge for shipping, and we offer a worldwide shipping option.

Shipping Options

Price

5-10 Day Shipping (Domestic)

Free

8-20 Day Shipping (International)

Free

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Worldwide Shipping

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Canada

8-14 Day Shipping

Free

Australia

10-16 Day Shipping

Free

UK

10-16 Day Shipping

Free

EU Union

Other countries

10-16 Day Shipping

10-20 Day Shipping

Free

NOTE: We are not responsible for shipping carrier delays.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@neoluminus.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

Yes! We offer free worldwide shipping.

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). Delivery time for domestic shipping is within 5-10 business days, for Canada, Australia, United Kingdom and European Union countries 8-16 business days and for all other countries 10-20 business days.

How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:Domestic: UPS, DHL or USPS
Worldwide: FedEx or DHL

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.